Osmo Pocket 3 won't turn on or charge: fixes

An Osmo Pocket 3 that won't turn on usually has a flat battery. Charge it with a USB-C Power Delivery charger and the included cable for at least 15 minutes, then rotate the screen clockwise or press the Shutter/Record button once. If it won't charge, try a different charger and cable, check it isn't too hot or cold, and remove the battery handle to charge the camera directly.

How to turn it on

From DJI's manual: rotate the touchscreen clockwise or press the Shutter/Record button once to power on. Press and hold the Shutter button for one second, or rotate the screen back, to power off.

If Screen Rotate & Capture is on, rotating the screen starts recording right away and the camera powers off two seconds after you stop. That can look like it shuts itself off.

Not charging

1. Use a USB-C PD charger. DJI recommends its 65W Portable Charger, 30W USB-C Charger or another USB-C Power Delivery charger. A basic phone brick or laptop USB-A port charges slowly or not at all.
2. Use the included Type-C to Type-C PD cable, or another quality USB-C cable. Swap the cable before blaming the camera.
3. Check the screen. DJI says you can see the charge status on the touchscreen while it charges powered off.
4. Check the temperature. DJI lists a charging range of 5° to 45° C (41° to 113° F). Let a hot camera cool, or a cold one warm up.
5. Clean the port. DJI suggests an air blower or soft brush, sweeping from the inside of the USB-C port outward.

Battery handle catches

• Charge order. DJI says that with the battery handle mounted, the handle won't start charging until the camera's battery is full.
• Plug into the handle. With a handle mounted, charge through the USB-C port on the back of the handle.
• Handle LED blinks red twice: it's too hot or cold to use. Wait for it to return to normal.
• Handle LED blinks yellow: a handle firmware update failed. Reattach it to the camera and try again.
• Handle LED blinks red three times: the handle is empty.

Charging from a computer

When you plug into a computer, the Pocket 3 asks about file transfer. Tap Cancel to only charge. Computer USB ports supply little power, so charging is slow.

Charges but won't turn on

• Deeply drained. Leave it on a PD charger for 30 minutes before trying again.
• Frozen. If the screen is stuck, keep it on the charger, then try powering off with a one-second Shutter press and back on.
• Firmware. If it started after an update, connect it to DJI Mimo and reinstall the latest firmware once it powers on. Keep the battery above 15% during updates, as DJI advises.
• Long storage. DJI recommends storing batteries partly charged; a battery left empty for months may not recover.

When to get it repaired

If it won't charge with a known-good PD charger and cable, gets hot while charging, or the case bulges, stop using it and start a repair. DJI Care Refresh for Pocket 3 covers accidental damage.

For runtime and battery tips, see Pocket 3 battery life. If it turns on but runs hot, read Pocket 3 overheating. The Osmo Pocket 3 product page has the full specs.

Related guides

• Osmo Pocket 3 won't switch to vertical (or screen won't rotate)
• DJI Air 3 won't turn on or charge: what to do
• DJI Air 3S won't turn on or charge: what to do
• DJI Avata 2 won't turn on or charge: what to do
• DJI controller won't turn on or charge: fixes
• DJI Flip won't turn on or charge: what to do

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