To contact DJI support in the US, call DJI's English hotline at +1 818 235 0789 or use Online Customer Service (live chat) on DJI's website. DJI lists both as available Monday to Sunday, 6:00 to 18:00 Pacific time. For repairs, submit an online repair request at dji.com/support. If you bought from us, you can also start with our team.
Every way to reach DJI
| Channel | Best for | Where |
|---|---|---|
| Phone | Urgent questions, claims in progress | +1 818 235 0789 |
| Live chat | Quick troubleshooting, order and Care questions | "Contact Online Customer Service" on DJI's support and Care pages |
| Email form | Non-urgent questions with screenshots | Contact Us on DJI's support site |
| Online repair request | Broken or crashed drones | DJI Support, Request Repair Service Online |
| Help Center | How-to and error articles | support.dji.com |
| DJI Store app | Device list, service requests, warranty and Care | iOS and Android |
DJI's email form sorts questions by type, including product malfunction, Fly Safe, service plans such as DJI Care Refresh, and DJI Store orders. Pick the right one so it goes to the right team.
Check warranty and DJI Care status
- DJI Care Refresh: on DJI's Care Refresh page, choose View Service Status and enter the serial number. Step by step: check DJI Care status.
- Repairs in progress: DJI's My Service Portal shows service progress and past cases. The DJI Store app also tracks repairs under Service.
- Warranty: DJI's DJI Store app lets you check warranty and Care for your registered devices. Coverage periods differ by part.
Have this ready before you call
DJI's own troubleshooting articles ask for:
- Serial number of the drone or device. See find your DJI serial number.
- Order number and proof of purchase.
- App version and firmware version (DJI Fly: ··· then About).
- Phone model and OS version for app problems.
- What happened, when, and how often, plus screenshots of any error.
For a crash or flyaway, sync or save your flight records first. DJI notes it stopped server sync of flight records for US users in June 2024, so the records on your phone or controller matter.
Try these before you contact support
Many issues have a fix you can do in minutes:
- Restart the drone, controller and app, then update firmware
- Calibrate the compass, IMU or gimbal: how to calibrate a DJI drone
- For login problems, reset your password from the DJI Fly login screen
When to use your dealer instead
If you bought your drone from Uplink Imaging, contact us first. We can troubleshoot with you, tell you whether it looks like warranty, DJI Care Refresh or a paid repair, and open and track the DJI case for you. That's often quicker than starting cold, especially for crash damage. Start on our repair page or the contact page.
Bought elsewhere? We can still help you through DJI's process.
Protect the next one
DJI Care Refresh covers accidental damage, including water and crashes, for a set number of replacements. You can add it within 48 hours of activating a new drone, for example Care Refresh for the Mini 4 Pro.
Related guides
- Where to buy the DJI Mavic 4 Pro in the US: B&H, Best Buy, Amazon, eBay or a dealer?
- Where to buy the DJI Mini 5 Pro in the US: Best Buy, Costco, Amazon or a dealer?
- Is DJI Care Refresh still available in the US?
- Where to buy the DJI Mini 4 Pro: Best Buy, Costco, Walmart, Amazon or a dealer?
- Can the DJI Mini 3 fly waypoints? What to use instead
- Can you use the DJI Fly app on a PC or Mac?
Not sure which to pick?
Tell us what you'll fly and your budget. One of our drone pilots will reply with a recommendation.
Buying drones for a business, agency or store? Get wholesale pricing →
